• Q: How can I order?

A: From the website www.rubattornovini.it

  • Q: Do you accept phone orders?

A: Yes, we accept telephone orders.

  • Q: Can I order all the products I see on the website?

A: Yes, you can order all the products you see on the website, subject to availability.

  • Q: How can I do to buy?

A: Surf on our site, read the descriptions and the characteristics of the wines. Once you have chosen the product to buy, click on “add to cart” button and select the quantity. Choose the shipping country and the type of payment. If you have a promotional coupon add it in the specific space and click on “apply” button. Indicate the payment method that you prefer and then insert the asked data for the shipment. In the notes you can write if you have special needs. Complete your purchase by clicking on “save order” button.

  • Q: How can I do to apply the discount code?

A: Discount codes must be inserted in the cart page before you complete your order. The total price will be recalculated automatically based on the size of the discount.

  • Q: How long do the promotions and the offers last?

A: The duration of the promotions and the offers is indicated in the central banners.

  • Q: Do you make Qspecial discounts compared with the published prices?

A: No, the prices are those indicated on the website.

  • Q: Is it compulsory to insert the VAT registration number or the TAX code?

A: It is necessary to indicate the VAT registration number or the TAX code only if the invoice shall be issued to a company or to a professional.

  • Q: How can I know if my order has been received by Casa Vinicola Rubattorno?

A: At the time of the order’s conclusion you will receive an email from Casa Vinicola Rubattorno in which all the products of your order will be listed.

  • Q: Is it possible to cancel an order that hasn’t been confirmed yet?

A: Don’t worry if you haven’t confirmed it yet. The order isn’t registered if you haven’t completed the purchase’s procedure by going to the check-out.

  • Q: Is it possible to receive the purchase invoice?

A: Yes, absolutely. The invoice is generated after having received the confirmation of the order in digital format and sent by email to the address indicated by the customer during the registration.

  • Q: Are the prices on the website inclusive of VAT?

A: Yes, all prices on the website are inclusive of VAT.


  • Q: Can I pay with cash?

A: No, you can’t. Payment methods are summarized in the General Terms and Conditions for Sale.

  • Q: Can I pay on delivery with a cheque?

A: No, cashier’s cheques or bank cheques are not accepted.

  • Q: When is the debit charged on my account, paying by credit card?

A: The debit on your account is charged at the time of the order’s confirmation.

A: Only payments by Credit Card and Bank Transfer are accepted.

  • Q: What kind of credit cards do you accept?

A: PayPal payments, such as those of the circuits Visa, MasterCard, American Express, Postepay are accepted.

  • Q: Can we combine two orders with different payment methods?

A: No, you can’t. It isn’t possible.


  • Q: How much are the shipping costs?

A: The amount of transportation fees related to the purchases is determined automatically by the website based on the weight and the sizes of the product/s.

  • Q: Do you provide also partial deliveries of goods?

A: Orders will be dispatched only with goods completely available.


  • Q: What are the delivery times with the express courier?

A: Products are given to the courier at maximum within 24 hours following the order (Saturdays and Sundays excluded) and delivered within 24/48 hours for Italian destinations. In case of shipment to Italian Islands the delivery will take place within 72 hours from the taking over of the products by the courier. For international destinations delivery times may lengthen, of course, due to the greater distance. Furthermore we let you note that it may cause delays in the deliveries due to bad weather, strikes and difficult delivery zones.

  • Q: How can I know if my order is leaved?

A: At the time of the shipment Casa Vinicola Rubattorno will send you a second email where it will be communicated you the departure of your order and the tracking number of your shipment in order to track down it online.


  • Q: When can I exercise the right of withdrawal ?

A: The withdrawal right is regulated in the General Terms and Conditions for Sale.

For further information please don’t hesitate to contact us by fax +39 0573 735232 

by phone +39 392 5241668 or by email commerciale@rubattornovini.it